Free shipping on orders over $49  ·  2–3 day dispatch across Australia

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Help & Support

How can we help?

Answers to the most common questions. If you can't find what you're looking for, use the contact form below.

Frequently Asked Questions

Shipping & Delivery

Standard Shipping

2–5 business days. Flat rate applies to all orders.

Free Shipping

On all orders over $49 Australia-wide.

Dispatch Time

Orders dispatched within 2–3 business days from our Epping, VIC warehouse.

Tracking

A tracking number is emailed once your order has been dispatched.

Returns & Refunds

We comply with the Australian Consumer Law (ACL). Your rights are protected.

Damaged or incorrect items

Contact us within 7 days of delivery with a photo. We'll send a replacement or issue a full refund.

Change of mind

We accept returns on unopened, unused items within 14 days of purchase. Return shipping is at the buyer's cost.

Opened items

For hygiene reasons, we cannot accept returns on opened essential oil products unless they are faulty.

Get in Touch

We respond within 1–2 business days.

Email us directly

[email protected]

Mon–Fri, 9am–5pm AEST