Privacy Policy

1. Who We Are

Everyday Oils Co. is an Australian-owned business supplying pure essential oils for household and personal use. Our registered business address is in Epping, Victoria, Australia. For privacy enquiries, contact us at [email protected].

2. What Information We Collect

We collect personal information that you provide directly to us, including:

• Name and email address (when you create an account or subscribe to our newsletter)
• Shipping and billing address (when you place an order)
• Payment information (processed securely via Stripe — we do not store card details)
• Order history and purchase records
• Communications you send us via our contact form or email

We also collect non-personal information automatically, including browser type, IP address, pages visited, and referring URLs, through standard web analytics tools.

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your enquiries and support requests
• Send marketing emails (only with your consent, and you may unsubscribe at any time)
• Improve our website and product range
• Comply with legal obligations

4. How We Store and Protect Your Information

Your personal information is stored securely on servers located in Australia and/or the United States. We use industry-standard encryption (SSL/TLS) for all data transmitted through our website. Payment processing is handled by Stripe, which is PCI-DSS compliant. We do not store credit card numbers or CVV codes.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Shipping carriers (Australia Post, Sendle) — to fulfil your delivery
• Stripe — for secure payment processing
• Email service providers — to send transactional and marketing emails
• Analytics providers — to understand how our website is used (anonymised data only)

All third-party providers are required to handle your information in accordance with applicable privacy laws.

6. Cookies

Our website uses cookies to improve your browsing experience, remember your cart, and analyse site traffic. You can disable cookies in your browser settings, but this may affect the functionality of the site. By continuing to use our website, you consent to our use of cookies.

7. Your Rights

Under the Australian Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

To exercise any of these rights, contact us at [email protected].

8. Marketing Communications

If you subscribe to our newsletter, we will send you emails about new products, recipes, and offers. Every marketing email includes an unsubscribe link. We comply with Australia's Spam Act 2003 and will only send marketing communications with your express or inferred consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically.

10. Contact Us

For any privacy-related questions or concerns, please contact us:

• Email: [email protected]
• Response time: 1–2 business days (Mon–Fri, 9am–5pm AEST)